Privacy Policy

Last updated: 20 September 2024

At Vera Underwear, your privacy is important to us. This privacy policy outlines how we collect, use, and protect your personal information. Please read it carefully and contact us at support@vera-underwear.com if you have any questions or concerns.

By using our website, www.vera-underwear.com ("Site"), you agree to the terms outlined here. If you do not agree with any part of this policy, please discontinue use of our Site and services.

What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express interest in our products or services. This may include:

  • Name and contact details: First and last name, email address, postal address, phone number, etc.
  • Automatically collected information: IP address, browser type, device information, operating system, and browsing patterns. This information helps us maintain site security and improve user experience.
  • Cookies and similar technologies: We may use cookies to enhance your experience on our site. For more information, please refer to our Cookie Policy.

How Do We Use Your Data?

We use your data to:

  • Process and manage your orders.
  • Communicate with you about your purchases or account.
  • Send promotional offers, with your consent.
  • Improve and personalise our website and services based on your preferences.
  • Prevent fraud and maintain security.

We rely on legitimate business interests, contractual obligations, consent, and legal requirements as the legal basis for processing your data.

Will Your Information Be Shared?

We only share your information when necessary:

  • With service providers who assist us with order fulfilment, payment processing, and marketing.
  • For legal reasons, such as complying with government requests, court orders, or legal processes.
  • For business transfers in the event of a merger, acquisition, or sale of assets.
  • With third-party advertisers, but only with your consent for targeted marketing.

We do not sell your personal data to third parties.

How Long Do We Keep Your Data?

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If we no longer need your data, we will securely delete or anonymise it.

How Do We Keep Your Information Safe?

We implement appropriate technical and organisational measures to safeguard your personal data. However, no method of online transmission is 100% secure. While we do our best to protect your information, please be aware that you provide your personal data at your own risk.

Your Privacy Rights

You have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Request deletion of your personal data, under certain conditions.
  • Withdraw consent to the processing of your data at any time.

To exercise any of these rights, please contact us at info@vera-underwear.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our Site. You can manage your cookie preferences in your browser settings. For more information, please review our Cookie Policy.

Do We Collect Information From Minors?

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from them. If we learn that we have inadvertently gathered data from a minor, we will delete it as soon as possible. If you believe we may have collected such information, please contact us at info@vera-underwear.com.

Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our Site with an updated "Last Updated" date. We encourage you to review this policy regularly.

 

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

How Can You Contact Us?

If you have any questions or concerns regarding this policy or how we handle your data, feel free to contact us at:
Email: support@vera-underwear.com